Find out where the menu needs changing
Make a list of the POS system, online ordering, self-service, ordering services and printed menus. Note what updates automatically and what you must change yourself.
Agree on who checks the result.
A connection between systems does not mean everything updates at once. Prices, images, add-ons, opening hours and sold-out items may update in different ways.
Record the change and who will check it
This is a hypothetical example. The times show when the change and check are planned.
| What needs clarifying? | Example |
|---|---|
| Change | Garlic dip is temporarily removed as an add-on. |
| Effective from | Before opening, at 10:30. |
| Places that need updating | POS system, kiosk, own online ordering and external ordering service. |
| Responsible person | The shift manager makes the change. A colleague checks it. |
| Expected result | The dip cannot be selected, including as part of a meal deal. |
| Check at 10:40 | The POS system, kiosk and own online ordering are correct. The dip still appears on the external service. |
| Further follow-up | The error is reported. The offer is paused or changed as the service allows. It is checked again before being made available again. |
See what the guest and kitchen see
Open each ordering channel as a guest would. Check the item, add-ons and basket.
Agree on a safe way to test. Then check that the order appears correctly in the POS system and kitchen.
- Have the old price and old add-on been removed everywhere?
- Is the change also included in bundles, meal deals and menus shown only at certain times?
- Can you mark the item as sold out and make it available again as expected?
- If prices differ between ordering channels, is this intentional, and is the correct price visible before purchase?
Follow up when a change does not come through
Do not mark the change as complete until every channel has been checked. Record the error, the time and who will follow up.
Check whether the item or offer can be made unavailable while the error is fixed. Do not assume the system does this automatically.
Check orders already received with the old price or old options. A menu change will not necessarily correct these.
Give employees the same updated information so guests receive a clear answer.
Ask the provider to demonstrate a change
Ask to see one price change and one item being marked sold out. Use the ordering channels you actually have.
See how you detect an error and who gets notified. Test how to return to the old menu if the change goes wrong.
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